Contact information
Contact Information
We're here to help!
Whether you have a question about your order, shipping, our products, or simply need a hand, we'd love to hear from you.
As a small family business based in Brisbane, Australia, we aim to respond to all enquiries as quickly as possible.
Customer Support
Email: hello@thememorypress.com.au
We aim to respond to all enquiries within 2-3 working days (excluding public holidays & local Brisbane holidays).
Before You Contact Us
To help us assist you as quickly as possible, please include:
- Your full name.
- Your order number (if applicable).
- A brief description of your enquiry.
If you're contacting us about a damaged or incorrect order, please include clear photographs of the product and packaging where possible.
Business Hours
Our online store is open 24 hours a day, 7 days a week.
Customer support enquiries are responded to during our normal business hours, Monday to Friday (excluding public holidays).
Stay Connected
Follow The Memory Press on social media to see our latest collections, product updates, and behind-the-scenes moments from our Brisbane studio.
Thank you for supporting our small business. Every order means the world to us, and we're grateful to be part of preserving your special memories.